The live events industry is facing increasing pressure to demonstrate transparency, credibility and strong operational standards. Clients, agencies and venues want assurance that every supplier, and their supply chain, operates safely, consistently and responsibly. With greater scrutiny on all of these areas, the bar for trusted partners has never been higher.
Through focus, dedication and hard work, Universal Live has achieved four internationally recognised ISO certifications in just 12 months: ISO 9001 (Quality Management), ISO 14001 (Environmental Management), ISO 20121 (Sustainable Event Management) and ISO 45001 (Occupational Health and Safety). Whilst the achievement reflects the company’s own commitment to operational excellence, it also provides clients with independent proof that these high standards are embedded across every aspect of their work.
“In our industry, trust and relationships have always been fundamental,” says Kirsty Waine, Managing Director at Universal Live. “But there’s an increasing requirement for transparency and an open-book approach. End clients want proof that suppliers, and their suppliers, are actually operating as they say.”
“For us, achieving these certifications isn’t about doing something new,” adds Ben Phillips, Operations Director at Universal Live. “We’ve always invested time and energy into quality, safety, sustainability and continuous improvement. What ISO has done is formalise this approach, putting the processes and paperwork in place and giving our clients the confidence that we’re meeting independently verified standards.”
“Achieving these certifications has taken a lot of dedication from the whole team,” adds Neil Clappison, Special Projects & Sustainability Lead at Universal Live. “It is about embedding the right processes, keeping standards high and making sure every project benefits from the focus we’ve put in over the past year. We’ve also now introduced reporting for our clients on their events, giving them visibility and reassurance that standards are being met and the feedback so far has been extremely positive.”
The achievement of four certifications in 12 months demonstrates Universal Live’s commitment to operating responsibly, transparently and consistently, providing clients with confidence and proof that their events are in safe, capable hands.
If you’re looking for an AV partner that combines creativity with a genuine commitment to quality, Universal Live offers proven expertise and a structured approach. By choosing Universal Live, clients can be confident they are working with a supplier who is transparent, accountable and dedicated to continuous improvement, delivering impactful yet responsible events. To explore how Universal Live can support your next event and its objectives, get in touch with Charli Briggs, Account Director at Universal Live, on charli.briggs@universal-live.com.
